CALL CENTERS IN THE NEW MILLENNIUM

Call Centers in the New Millennium

L. Burwell, 368 pgs

Published by ICM Global Intelligence in October, 1999, Call Centers in the New Millennium was a comprehensive study of the call center industry at a time of massive uncertainty and opportunity in the telecoms sector. Globalization was breaking down barriers to international trade at the same time digitalization was revolutionizing the publicly switched world-wide telephone network. The target audiences for the study were the corporate libraries of investment banks, telecom carriers,equipment manufacturers and developers, multinational call center companies and government regulatory agencies.